Challenger General Services LLC
Last Updated: March 30, 2026
1. Introduction
Challenger General Services LLC (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at https://challengergeneralservice.com, contact us, or use our services.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
2. Information We Collect
a) Information You Provide Directly
- Full name
- Email address
- Phone number (including mobile number)
- Physical address
- Project details and service inquiries
- Any other information you voluntarily submit through our contact form
b) Information Collected Automatically
- IP address
- Browser type and version
- Pages visited and time spent on the site
- Referring URLs
- Device information
c) Information from Third Parties
Information from advertising partners or analytics providers, used to improve our services.
3. Cookies and Tracking Technologies
3.1 What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help us recognize your browser, remember your preferences, and understand how you interact with our site.
3.2 Types of Cookies We Use
| Type | Purpose |
| Essential Cookies | Required for the website to function properly. Cannot be disabled. |
| Analytics Cookies | Help us understand how visitors interact with our website (e.g., pages visited, time on site). |
| Marketing Cookies | Used to deliver relevant ads and track campaign performance. |
| Preference Cookies | Remember your settings and choices for a better experience. |
3.3 Third-Party Tracking Tools
Google Tag Manager / Google Analytics — Used to track website traffic and user behavior. Google may collect data such as IP address, browser type, and pages visited. View Google’s Privacy Policy at https://policies.google.com/privacy.
Advertising Platforms — We may use pixels or tags from advertising platforms (e.g., Meta/Facebook, Google Ads) to measure the effectiveness of our marketing campaigns.
These third parties have their own privacy policies governing the use of such information. We do not control their data practices.
3.4 Your Cookie Choices
You may control or disable cookies through your browser settings at any time. Most browsers allow you to:
- View and delete cookies stored on your device
- Block cookies from specific or all websites
- Receive alerts when a cookie is being set
For more information on managing cookies, visit www.allaboutcookies.org.
3.5 Do Not Track
Our website does not currently respond to Do Not Track (DNT) signals, as there is no industry-wide standard for this feature. We will revisit this policy as standards evolve.
4. SMS / Text Messaging — A2P Compliance
This section describes our SMS messaging practices in compliance with A2P 10DLC (Application-to-Person) carrier requirements and applicable regulations, including the Telephone Consumer Protection Act (TCPA).
4.1 How We Collect SMS Consent
Customers may opt in to receive SMS text messages from Challenger General Services LLC exclusively through the following methods:
- Submitting their phone number through our online contact form at https://challengergeneralservice.com/contact/, which contains an explicit, unchecked SMS opt-in checkbox and clear disclosure language.
- Verbally requesting SMS communications during a direct business interaction, confirmed in writing.
Important: SMS consent is never collected by purchasing a list, importing contacts, or through any automated or passive means. The opt-in checkbox is NOT pre-selected — the customer must actively check it.
4.2 Consent Is Not a Condition of Service
You are not required to consent to receive SMS messages as a condition of purchasing or receiving any service from Challenger General Services LLC. Refusal to provide SMS consent will not affect your ability to use our services.
4.3 Types of SMS Messages We Send
By opting in, you may receive the following categories of messages:
- Transactional messages: appointment confirmations, reminders, and scheduling updates
- Service-related messages: project updates, follow-ups, and status notifications
- Promotional messages: special offers, discounts, and marketing communications
- Customer support messages: responses to inquiries and general business communications
4.4 Message Frequency
Message frequency varies based on your interactions and the services you have requested. For promotional campaigns, we will disclose approximate frequency at the time of opt-in. You may receive up to 10 messages per month in connection with active projects or promotional campaigns.
4.5 Standard Messaging Rates
Message and data rates may apply depending on your mobile carrier plan and applicable rate agreement. Challenger General Services LLC does not charge separately for SMS messages.
4.6 How to Opt Out (STOP)
You may opt out of receiving SMS messages at any time by replying STOP to any message we send. Upon receipt of a STOP message:
- You will receive one final confirmation message acknowledging your opt-out.
- No further SMS messages will be sent to your number.
- Your opt-out request will be processed within a commercially reasonable time, not to exceed 10 business days.
To re-subscribe at any time, reply START to any of our messages or contact us directly.
4.7 How to Get Help
Reply HELP to any of our SMS messages for assistance, or contact us directly:
- Email: info@challengergeneralservice.com
- Phone: +1 (954) 860-6588
4.8 Non-Sharing of SMS Consent Data
We do not sell, rent, share, lease, transfer, or otherwise disclose your mobile phone number or SMS opt-in consent data to any third parties or affiliates for their own marketing, promotional, or commercial purposes. Phone numbers and SMS consent records are used solely to send the types of messages described in Section 4.3 above.
4.9 Recordkeeping
In compliance with A2P 10DLC requirements, we maintain records of all SMS opt-in consents, including the date, time, method of consent, and the disclosure language presented to the customer at the time of opt-in. These records are retained for a minimum of 4 years.
5. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and service requests
- Schedule and confirm appointments
- Send service updates, reminders, and follow-up communications via SMS, email, or phone
- Provide you with promotional offers and relevant information about our services
- Improve our website and customer experience
- Comply with legal obligations
- Detect and prevent fraud or security issues
6. How We Share Your Information
We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: Trusted third-party vendors who help us operate our website and deliver our services (e.g., CRM platforms, scheduling tools), bound by confidentiality agreements
- Legal Compliance: When required by law, regulation, or valid legal process
- Business Transfers: In connection with a merger, acquisition, or sale of company assets
- Protection of Rights: To protect the rights, property, or safety of our company, employees, or customers
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. SMS consent records are retained for a minimum of 4 years per A2P compliance requirements. When your data is no longer needed, we will securely delete or anonymize it.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
9. Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your personal data
- Opt out of SMS communications at any time (reply STOP)
- Opt out of email communications at any time (click “Unsubscribe”)
- Request a copy of your data in a portable format
To exercise any of these rights, contact us at info@challengergeneralservice.com.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
Challenger General Services LLC
3532 Deer Creek Palladian Cir.
Deerfield Beach, FL 33442
Phone: +1 (954) 860-6588
Email: info@challengergeneralservice.com
Website: https://challengergeneralservice.com