Effective Date: June 2025
1. Introduction
Challenger General Services LLC (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at https://challengergeneralservice.com, contact us, or use our services.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
2. Information We Collect
a) Information You Provide Directly
- Full name
- Email address
- Phone number (including mobile number)
- Physical address
- Project details and service inquiries
- Any other information you voluntarily submit
b) Information Collected Automatically
- IP address
- Browser type and version
- Pages visited and time spent
- Referring URLs
- Device information
c) Information from Third Parties
Information from advertising partners and analytics providers to improve our services.
3. Cookies and Tracking Technologies
3.1 What Are Cookies?
Cookies are small text files stored on your device to improve your experience.
3.2 Types of Cookies We Use
- Essential Cookies
- Analytics Cookies
- Marketing Cookies
- Preference Cookies
3.3 Third-Party Tracking Tools
We may use tools such as Google Analytics and advertising platforms (e.g., Meta, Google Ads).
3.4 Your Cookie Choices
You can control cookies through your browser settings.
3.5 Do Not Track
We do not currently respond to DNT signals.
4. SMS / Text Messaging — A2P Compliance
This section outlines our SMS practices in compliance with A2P 10DLC and the TCPA.
4.1 How We Collect SMS Consent
Customers may opt in via:
- Submitting their phone number through our website form with an explicit, unchecked checkbox
- Direct interaction with written confirmation
By checking the opt-in box, the user provides express written consent to receive SMS messages. The consent checkbox is never pre-selected and is not required to submit the form — users must actively choose to opt in.
We do not collect consent via purchased lists or passive methods.
4.2 Consent Is Not a Condition of Service
You are not required to consent to SMS communications to use our services. Declining to opt in will not affect your access to any of our services.
4.3 Types of Messages
Depending on your selected preferences at the time of opt-in, you may receive:
- Transactional messages (appointments, updates, customer support responses) — consent collected separately
- Promotional messages (offers, discounts, service updates) — consent collected separately via optional marketing checkbox
4.4 Message Frequency
Message frequency may vary based on your opt-in preferences. For transactional messages, frequency varies based on service activity. For promotional messages, you may receive up to 10 messages per month.
4.5 Standard Messaging Rates
Message and data rates may apply. Contact your wireless provider for details about your plan.
4.6 Opt-Out Instructions
Reply STOP to unsubscribe from any SMS program at any time. You will receive one final confirmation message acknowledging that you have been unsubscribed. You will not receive further SMS messages unless you opt in again.
4.7 Help Instructions
Reply HELP for assistance, or contact us directly:
- Email: info@challengergeneralservice.com
- Phone: +1 (954) 860-6588
Carriers are not liable for delayed or undelivered messages.
4.8 Non-Sharing of SMS Data
We do not sell or share SMS opt-in data or phone numbers with third parties for marketing or promotional purposes. Information sharing with subcontractors in support services (such as our CRM provider) is permitted solely to deliver the communications you have consented to receive. SMS opt-in data and consent will not be shared with any other third parties.
4.9 Privacy Policy in Messages
A link to this Privacy Policy will be included in SMS communications where applicable so that recipients can review how their information is used at any time.
4.10 Recordkeeping
We retain opt-in records (timestamp, IP address, consent text) for a minimum of 4 years in compliance with applicable regulations.
5. How We Use Your Information
We use your data to:
- Respond to inquiries
- Schedule services
- Send SMS, email, and phone communications
- Provide promotional offers
- Improve user experience
- Comply with legal obligations
We may use trusted third-party platforms such as LeadConnector (our CRM and messaging provider) to deliver communications and manage customer interactions.
6. How We Share Your Information
We do not sell your personal data.
We may share data with:
- Service providers (CRM, hosting, communication tools)
- Legal authorities when required by law
- Successor entities in the event of a business transfer
SMS opt-in data and mobile phone numbers are never shared with third parties for marketing or promotional purposes.
7. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. SMS consent records are stored for a minimum of 4 years.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.
9. Your Rights
You may:
- Access your personal data
- Correct inaccuracies
- Request deletion of your data
- Opt out of SMS communications (reply STOP)
- Opt out of email communications (use the unsubscribe link)
To exercise your rights, contact us at: info@challengergeneralservice.com
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.
11. Children’s Privacy
The Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.
12. Updates to This Policy
We may update this Privacy Policy at any time. When we do, we will revise the effective date at the top of this page. Your continued use of our website or services after any changes constitutes your acceptance of the revised policy.
13. Contact
Challenger General Services LLC
3532 Deer Creek Palladian Cir.
Deerfield Beach, FL 33442
Phone: +1 (954) 860-6588
Email: info@challengergeneralservice.com
Website: https://challengergeneralservice.com